Senior Support Analyst
Company: PRISYMID Ltd
Location: Westborough
Posted on: February 23, 2021
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Job Description:
Purpose of the Role:PRISYM ID is seeking an experienced
Enterprise Software Support analyst to join our Global Support team
within a rapidly growing company, serving an expanding customer
base in the Life Sciences and Medical Device Industries. The right
candidate must demonstrate a "Customer First" set of values,
possess a "can do" attitude, strive to provide creative solutions
to customer problems, and offer/embrace changes necessary to move
the Support function and Company forward. The role of Sr. Support
Analyst involves working within our existing Customer Support team
to provide day-to-day 1st and 2nd line technical phone and email
support to our global client base. As a Sr. member of the team, you
will be serving in a technical leadership capacity while providing
mentorship to others in the areas of client management and customer
success. PRISYM ID offers a range of solutions based on our
flagship PRISYM 360 Core platform that enables content management
and tracking, predominantly in the packaging and labeling domain
within highly regulated industries. In addition to covering Core
product capabilities, Customer-specific configurations are also
supported. Response and resolution timescales must be achieved or
exceeded in line with our SLA agreements, including some
after-hours responsibilities for those customers with 24x7
operations (a shared responsibility within PRSIYM ID). The role
will include International travel to PRISYM ID's UK headquarters
for training and collaboration, as well as occasional visits to
customer locations. Role and Responsibilities
Knowledge, Skills and ExperienceSupport skills:
--- Good to have: BMC RemedyForce scripting skill a plus
Qualifications needed for the roleBachelor's degree in Computer
Science, CIS, MIS, Computing Systems, or related technical field
and / or a background or experience in a Software technical support
role
Keywords: PRISYMID Ltd, Worcester , Senior Support Analyst, Professions , Westborough, Massachusetts
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