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Field Technician - Electronics Repair

Company: Asurion
Location: Northborough
Posted on: April 10, 2021

Job Description:

Overview Our team of Field Technicians have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. Our Field Technicians drive to customer locations in a company provided van to repair their electronic devices while delivering our award-winning personalized customer experience. What you will do * Resolve customer issues by troubleshooting and repairing their electronic devices * Sell personalized product solutions that meet customer needs * Expand your knowledge of UBreakiFix's products and culture * Deliver world class customer service * Demonstrate UBreakiFix's Core Values in all interactions * Be responsible for inventory management What you need to be successful * A passion for solving problems and delivering solutions * A love for people and the devices that enrich their lives * One or more years of customer service/retail sales experience preferred * Reliable and flexible when it comes to dealing with difficult situations * The ability to quickly adapt in an ever-changing environment * Motivated to meet and exceed evolving key performance objectives * Ability to work a flexible retail schedule You are a good fit if you have * Six months experience with product service support or electronics troubleshooting * Knowledge of mobile devices and operating systems * High School diploma or equivalent preferred * Strong oral and written communication skills * Strong teamwork and collaboration skills * Basic knowledge of Microsoft Office We take care of you * Competitive and incentive-based pay * Benefits including health, dental, and vision * Retirement Savings Plan * Paid time off * Tuition reimbursement program * Ongoing training to grow your skills

Keywords: Asurion, Worcester , Field Technician - Electronics Repair, Professions , Northborough, Massachusetts

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