WorcesterRecruiter Since 2001
the smart solution for Worcester jobs

RI Dispatch Supervisor / Analyst

Company: National Grid
Location: Millbury
Posted on: November 22, 2021

Job Description:

About usNational Grid is hiring a Dispatch Supervisor / Analyst for our Gas Dispatch department in Rhode Island. This position will initially be located in Northborough, MA for 3-4 months.Every day we deliver safe and secure energy to homes, communities, and businesses. We are therewhen people need us the most. We connect people to the energy they need for the lives they live. Thepace of change in society and our industry is accelerating and our expertise and track record puts us inan unparalleled position to shape the sustainable future of our industry.To be successful we must anticipate the needs of our customers, reducing the cost of energy deliverytoday and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job PurposeThe Dispatch Supervisor is responsible for engaging, managing and motivating the RI Dispatching team through the efficient execution of Customer Meter Services (CMS) workload and Gas Field Operations support. Production of performance analytic reporting will be used to help drive results.Key AccountabilitiesPosition Responsibilities (including but not limited to):

  • Develop performance based operational reporting that will serve as a foundation for elevating both Dispatch and Field Operations efficiency and optimization
  • Daily analysis and reconciliation of work execution and technician utilization. Provide in-depth analysis of operational data to provide insights and recommendations to improve work execution, identify inefficiencies, reduce costs and improve effectiveness
  • Client engagement, understand the client's needs and goals
  • Deliver on customer, regulatory and company goals
  • Effectively manage, motivate, train and educate the dispatching team through daily operations. Supervise a diverse workforce to ensure job tasks are carried out efficiently and in accordance with National Grid policy
  • Build good working relationships with both internal partners and external customers. Positive interaction with support departments (i.e. Resource Planning and coordination, Electric Ops, Contact Center, Account Maintenance, and Collections organizations) to ensure efficient work execution
  • Contribute to the protection and safety of the public by coordinating the company's response to all electric and/or gas issues
  • Act as a communications HUB for field operations, customer and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidentsQualifications
    • Bachelor's degree required
    • Previous experience with Power BI and Excel required
    • Previous experience with Python, Maximo, Salesforce and experience in automation of performance based reporting preferred
    • Experience working in a utility industry preferred
    • Proven ability to supervise, motivate, guide and lead a diverse workforce
    • Proven ability to multi-task effectively and remain focused throughout workday
    • Able to work different shifts is a must, with potential to work weekends. Working hours may exceed 8 hours/day
    • Strong organization, analytical and planning skills required
    • Strong verbal communications capabilities required
    • Temperament to remain calm when all around you is not
    • Capable of analyzing situations or significant amounts of work and make quick decisionsMore InformationPPL is in the process of acquiring The Narragansett Electric Company from National Grid. This requisition is identified as being part of this transition and will move to PPL at a later date. Acceptance of an offer of employment for this role will restrict your future movement to positions within National Grid.This position has a career path which provides for advancement opportunities within and acrossbands as you develop and evolve in the position; gaining experience, expertise and acquiringand applying technical skills. Internal candidates will be assessed and provided offers againstthe minimum qualifications of this role and their individual experience.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: National Grid, Worcester , RI Dispatch Supervisor / Analyst, Professions , Millbury, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds