Sr Ecomm Fraud Analyst

Company: BJ's Wholesale Club
Location: Westborough
Posted on: May 14, 2022

Job Description:

Join a team of more than 25,000 team members, comprised of our home office and over 215 clubs and 3 distribution centers in 17 states. We---re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ---s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel. An exciting opportunity to join a winning team who are deeply involved in delivering strategic growth across all digital channels. The Sr Ecommerce Fraud Analyst will be part of the digital operations team, focused on fraud management across BJs.com and the BJs App. This role will partner with internal and external partners, taking preventive measures to reduce fraud while ensuring a frictionless experience for our valued members. This role will use order level data to identify trends, seeking new opportunities or enhancements to improve top line and bottom line performance. Major Tasks, Responsibilities, And Key Accountabilities Manage the efficacy of our fraud management tool(s), working with our partners to identify improvements and make adjustments as needed Lead the ecommerce fraud program implementing new features and enhancements that support digital growth while protecting BJ---s and its members Review, monitor, and report on fraud activity daily/weekly, sharing meaningful insights with digital leadership and key stakeholders Support new Omnichannel fulfilment capabilities through direct involvement technology projects: including driving requirements, supporting UAT efforts, and coordinating across business teams Support and / or lead key business initiatives throughout the organization, outside of dotcom projects (e.g. operational touch bases, Holiday planning meetings, business process changes) Perform day to day task revolving around e-commerce operations including daily communication within cross-departmental and also external parties (vendors and service providers) Represent Operations team in collaboration with cross-functional project teams Assist in the establishment and tracking of key Operational KPIs to measure channel effectiveness Maintain and contribute to issues and opportunities list, identifying items to be resolved or developed in the future for the benefit of the operations and BJ---s wholesale members Understand key bjs.com systems at both the context and functional levels, and leverage this understanding to triage issues and identify opportunities for operational /member experience improvement As needed, create documentation and reference materials to help educate business teams on any new functionality being introduced Qualifications Bachelor---s Degree or equivalent experience 5-7 years experience in Ecommerce, with a focus on fraud prevention and operations Strong understanding of omnichannel retail and ecommerce, with experience in fraud management. Big Box retail experience preferred. Ability to facilitate consensus building between multiple stakeholder groups; can achieve balance between many priorities. Ability to juggle multiple projects and priorities in a fast-paced, results oriented environment. Flexibility to work in a decentralized structure. Ability to interpret KPIs and develop action plans to improve on operational metrics Strong organizational, time management, process orientation and problem-solving skills with multiple clients/vendors/projects. Microsoft Office, JIRA experience. Self-motivated and results-oriented and capable of working effectively individually and in a team environment. Willing to work flexible hours, as needed, to hit project deadlines or address production issues.

Keywords: BJ's Wholesale Club, Worcester , Sr Ecomm Fraud Analyst, Professions , Westborough, Massachusetts