Sr. Salesforce Techno-Functional Analyst

Company: Connexion Systems & Engineering
Location: Hopedale
Posted on: June 25, 2022

Job Description:

*REMOTE POSITION* Job Purpose Serves as the go-to person who listens to the voice-of-the-customer for Marketing, Sales and Support functions. Manages projects and provides hands-on support for all phases of the systems development lifecycle for our Salesforce application with 100+ users. Physical Demands The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires prolonged sitting and working at a computer monitor. Repetitive motion using a keyboard for long periods of time. May occasionally be required to lift and move material weighing up to 10 lbs. Work Environment The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Agreeable work environment typical of an open office setting with some exposure to noise from office machines. This position will be "homebased" but ideally in an East Coast time zone. Our 400+ employees operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), an ISO 9001-accredited facility in Oxford, UK and ISO 17043 facilities in Michigan (USA) and Johannesburg, South Africa. LGC Clinical Diagnostics is owned by LGC Group, a UK-headquartered life sciences measurement and testing business with > $510m of annual revenue and > 3,500 employees globally. Knowledge, Experience and Technical Skills 7+ years working directly in IT and with Sales\Marketing\Service management and other stakeholders to assess situations, document requirements, and manage the implementation within Salesforce and related systems. 7+ years hands-on Salesforce technical configuration\programming experience (CPQ+, Lightening CRM, Inbox, APEX) 3+ years working within a structured project management framework with gated approvals Ideally, experience leading outsourced projects Ideally, experience with or exposure to SAP ECC customer, product, pricing, order management and invoicing modules. Ideally, experience with or exposure to Dell Boomi integration experience or some other integration tool, to and from Salesforce. Education and/or Experience BS degree ideally in computer science or related field and 10+ years business applications experience playing different roles as a Business Analyst, Project Manager and\or Configuration\Programmer. Expert knowledge of Salesforce configuration, APEX programming, security model. Experience and comfort level in interacting with business users across multiple disciplines (finance, operations, sales, marketing, etc.) to document requirements and to facilitate the development lifecycle. Experience working in very fast paced environments where employees are hands-on and doing a wide variety of tasks. 3+ years working within a structured project management framework with gated approvals. Flexible work ethic\attitude to support additional projects\tasks\etc. when needed, open to learning new Salesforce modules\features and add-on tools. Job Requirements:

• mental reKey Responsibilities Partners with stakeholders to optimize sales processes from campaign-to-invoice. Plays multiple roles depending on the need. For example hands-on technical role for business run project (e.g., multi-currency, etc.) project manager to drive overall coordination within the department and across the business technical lead for Salesforce and related projects (e.g., Lightning upgrade, etc.) Advise or consult for projects that are run by external consultants. Audit consultant's SLDC deliverables for quality. Develops project artifacts and applies project management disciplines. Documents requirements, develops\tests solutions, ensures thorough user acceptance testing with success evidence. Provides system\security administration and on-going support. Resolves incidences and fulfils service requests. Develops and maintains interfaces from the Salesforce to other systems supporting the Sales cycle. Continually monitors sales data quality and drives process improvement to help enable clean, deduplicated sales data and common keys to other integrated systems. Collaborate with internal and external partners to implement solutions. sources

Keywords: Connexion Systems & Engineering, Worcester , Sr. Salesforce Techno-Functional Analyst, Professions , Hopedale, Massachusetts