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Senior Analyst, Critical National Infrastructure

Company: NATIONAL GRID CO USA (NE POWER)
Location: North Brookfield
Posted on: August 6, 2022

Job Description:

As part of National Grid s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation. About us
National Grid is hiring for a Senior IT Analyst, Critical National Infrastructure for our IT team in Northborough, MA.

National Grid s Critical National Infrastructure (CNI) department provides IT support services for the applications and environments that drive the company s operations. The Senior IT Analyst position will be part of the team supporting the Outage Management Systems (OMS) and new Advanced Distribution Management Systems (ADMS). The OMS applications are a key component of the company s electric outage restoration process. ADMS is a new platform providing advanced toolsets for monitoring and maintenance of the distribution grid. This role will be responsible for performing a variety of technical application support tasks for business users across New England and upstate New York. Primary responsibilities will include maintaining our mapping and customer data, troubleshooting data quality issues, and providing first level end user support. This position is in Northborough, MA. Hybrid working schemes between remote and office are in place. Key Accountabilities

  • Works as part of a team to import, update, and troubleshoot spatial data within OMS and ADMS applications
  • Provides support for interfaces between OMS/ADMS and corporate Geographic Information System (GIS) and Customer Information System (CIS)
  • Works with control rooms, support team, and others to resolve OMS and ADMS data issues
  • Works with other members of OMS support team to investigate and resolve technical issues within the OMS and ADMS systems and environments
  • Handles first level OMS/ADMS support requests from users (access requests, password resets)
  • Provides technical support for OMS and ADMS training classes (user access, data preparation, technical issue resolution)
  • Develops and executes SQL queries and scripts to support ad-hoc data requests
  • Works with business users and other IS groups to perform application and integration testing as part of regular software releases
  • Participates in ad-hoc disaster recovery exercises, security testing, and incident management activities
  • Participates in critical storm support role for OMS applications
  • Participates as a member of 24/7 on-call support rotation Supervisory/Interpersonal- Experience Required
    • Strong skills in verbal and written communication including the writing and reviewing of technical information.
    • Ability to take control of an incident and manage a variety of stakeholders to ensure effective resolution with appropriate communications.
    • Experience of working effectively as an individually, or as part of a highly motivated small to medium sized teams. Qualifications
      • Educated to degree level is required. Degree in engineering, Computer Science, GIS or comparable discipline is an advantage
      • 5 years of experience providing IT or application support is required
      • Experience working with geospatial data is highly desired
      • Experience with technical support of Geographic Information Systems or Outage Management Systems is highly desired. (Smallworld GIS, ABB NMDMS)
      • Experience working with SQL, Linux command line, Oracle data, or software development tools is highly desired
      • Experience with control room operations or electric distribution business is desired
      • Must be able to work effectively with remote teams and management More Information
        This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

        National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
        Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Worcester , Senior Analyst, Critical National Infrastructure, Professions , North Brookfield, Massachusetts

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