Lead Analyst, Customer Experience Architect
Company: NATIONAL GRID CO USA (NE POWER)
Posted on: March 17, 2023
National Grid is hiring a Lead Analyst, Customer Experience Architect for our Customer Experience department. This position can be located in Waltham, MA; Brooklyn, NY; Northboro MA; Albany, NY or Syracuse, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
The Customer Experience/Journey Architect position supports the development of customer strategy and holistic experience design that supports the end-to-end experience for all channels/customer segments.
This role is responsible for design decisions based on customer knowledge and insight via research and analytics. Partners with cross functional teams to ensure that all activities that have been developed for one specific customer segment are aligned with the trust, ease and growth expectations for the company.
Position Responsibilities (including but not limited to):
Downstate NY: $124,000 - $146,000 a year
NE: $116,000 - $136,000 a year
Upstate NY: $104,000 - $122,000 a year
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Keywords: NATIONAL GRID CO USA (NE POWER), Worcester , Lead Analyst, Customer Experience Architect, Professions , Northborough, Massachusetts
here to apply!