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Quality Control Technician

Company: LafargeHolcim
Location: Worcester
Posted on: April 14, 2018

Job Description:

PURPOSE Collects samples and performs accurate quality control testing to ensure product quality. Provides verbal and/or written test results to management and production staff in a timely manner. Assists manager with customer service issues as directed. Assists in mix design development. Certifies results of laboratory findings. KEY RESPONSIBILITIES Safety: Promotes Aggregate Industries US Safety guidelines and standards, ensuring that safety and compliance requirements are met and followed on customer job sites. Ensures all aspects of his/her role are executed in a safe manner. Ensures company vehicle is operated and maintained according to best practice and specified standards and procedures. Obeys safety guidelines when on construction sites and Aggregate Industries US facilities. Compliance: Promote and adhere to Aggregare Industries compliance policies. Report any violation immediately to senior management or through your compliance officer. Strategy: Raw Materials Control Assist in the program to qualify raw materials for use in company products. Plant Control Check batching accuracy daily and report discrepancies. Product Control - Ensures that all testing is conducted efficiently and consistently to ensure accurate results Customer Service Assist in responding to customer concerns and complaints Examines laboratory samples to determine their physical and chemical properties. Uses a variety of instruments and calculations to determine conformity. Performs various tests to make certain that samples meet required standards. May be assigned to manage a specific job in the field. Communication & Coordination: Communicates to management customer complaints and compliments. Ensures timeous feedback to customers with regards to customer complaints, working closely with the relevant department for resolution. Works closely with Dispatch, Operations and sales colleagues to promote an effective work environment. Administration: T&E receipt submittals. Dimensions: Liaises Sales, operations, and dispatch. Specific Accountabilities Promotes Aggregate Industries US as a leader in the industry. Strives to provide ultimate customer satisfaction. KNOWLEDGE, SKILLS & ABILITIES Required Education: High School Diploma/GED Required Work Experience: 1-4 years experience Required Computer and Software Skills: Advanced computer skills with proficiency in Microsoft Office applications and SAP experience. Additional Requirements: Strong customer focus. Excellent people skills able to develop effective working relationships internally and externally. Problem solving and analytical skills. Effective computer and systems skills.

Keywords: LafargeHolcim, Worcester, Quality Control Technician, Professions, Worcester, Massachusetts

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