WorcesterRecruiter Since 2001
the smart solution for Worcester jobs

Customer Service Consultant

Company: Wayfair
Location: Pittsfield
Posted on: October 21, 2019

Job Description:

Customer Service Representative At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair. What You'll Do Troubleshoot and resolve customer service inquiries while building a relationship with the customer Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process Exceed customer satisfaction, efficiency metrics and issue resolution targets Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate Simultaneously navigate multiple software applications and technologies Demonstrate conflict management skills and maintain professional composure What You'll Need Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment Excellent communication and relationship building skills Passion for helping others A successful track record working in a high-volume environment Regular and reliable attendance Bachelor s Degree or equivalent customer-facing work experience About Wayfair Inc. Wayfair is one of the world s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you re looking for rapid growth, constant learning, and dynamic challenges, then you ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. That s why we re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Keywords: Wayfair, Worcester , Customer Service Consultant, Professions , Pittsfield, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


35T Military Intelligence Systems Maintainer/Integrator
Description: As an Army National Guard Military Intelligence MI Systems Maintainer/Integrator, you play a vital role in the collection and interpretation of military intelligence gathering, so our military experts (more...)
Company: Army National Guard
Location: Troy
Posted on: 11/13/2019

Warehouse Worker - Package Handler
Description: Shift: Twilight 3:30 PM - 9:00 PM Other 1 11:00 PM - 10:00 AM Other 2 11:00 PM - 10:00 AM br -WAREHOUSE WORKER - PACKAGE HANDLER 14.00 - - 19.00 x2F Hour with weekly bonuses, depending on
Company: United Parcel Service
Location: Chicopee
Posted on: 11/13/2019

CDL A Regional Company Drivers
Description: Class A CDL Regional Truck Driver - 3000 Sign on Bonus Zenith Global Logistics specializes in logistics for the furniture industry and is currently hiring experienced regional drivers based in the Sharon, (more...)
Company: Zenith Global Logistics
Location: Methuen
Posted on: 11/13/2019


Now Hiring Class A CDL Drivers - Home Daily
Description: br br HOME DAILY br NOW HIRING CLASS A CDL DRIVERS br br REGIONAL, DEDICATED, LOCAL DRIVING POSITIONS br br br Call 877 605-8857 Today
Company: Premier Transportation
Location: Peabody
Posted on: 11/13/2019

CDL A Regional Company Drivers
Description: Class A CDL Regional Truck Driver - 3000 Sign on Bonus Zenith Global Logistics specializes in logistics for the furniture industry and is currently hiring experienced regional drivers based in the Sharon, (more...)
Company: Zenith Global Logistics
Location: Haverhill
Posted on: 11/13/2019

Automotive Technician - Entry Level - Leominster MA
Description: br Accelerate your potential br Geared for the Driven br Interested in a rewarding career with great pay, outstanding benefits and the opportunity to grow Valvoline Instant Oil ChangeSM VIOC (more...)
Company: Metrolube Enterprises Inc
Location: Leominster
Posted on: 11/13/2019

Warehouse Worker - Package Handler
Description: Shift: Sunrise 5:00 AM - 9:00 AM Twilight 5:30 PM - 10:00 PM br -WAREHOUSE WORKER - PACKAGE HANDLER 14.00 - - 19.00 x2F Hour with weekly bonuses, depending on location and shiftFind
Company: United Parcel Service
Location: Pittsfield
Posted on: 11/13/2019

Warehouse Team Member - Milford, MA
Description: Warehouse Team Member Seasonal, Part-Time, Full-Time, Flexible Hours br br Shifts: br Overnight, Sunrise, Day, Evening, Weekend br br Location
Company: Amazon Workforce Staffing
Location: Attleboro
Posted on: 11/13/2019

91C Utilities Equipment Repairer
Description: If you're interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations running smoothly on and off the battlefield. Your primary responsibility (more...)
Company: Army National Guard
Location: Leominster
Posted on: 11/13/2019

Driver Helper
Description: UPS is hiring individuals to work as temporary, seasonal Driver Helpers. This is a physical, fast-paced, outdoor position that involves continual lifting, lowering and carrying packages that typically (more...)
Company: United Parcel Service
Location: Pittsfield
Posted on: 11/13/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds