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Inside Sales Representative

Company: Carroll Enterprises, Inc.
Location: Worcester
Posted on: December 3, 2019

Job Description:

The Broker Service Inside Sales Representative position will recruit new external brokers, support and promote broker sales, and assist in marketing to our broker community. This is an inside sales position where most customer contact will be via telephone and requires top notch customer service skills.

Broker Service Inside Sales Representative Position Responsibilities:

  • Establish, develop and maintain broker relationships with current and prospective brokers
  • Recruit new brokers via lead generation and lead followup
  • Fielding inbound broker support calls and broker emails
  • Assist brokers by generating reports
  • Maintain understanding of offered health, dental, and other ancillary products including eligibility and reporting rules
  • Assist in broker retention
  • Provide timely and accurate response to broker questions as they arise
  • Participate in broker webinars and seminars
  • Process new broker applications
  • Followup with brokers to confirm they maintain they credentialing documentationQualifications/Education/Experience/Skills/Abilities:
    • 2 year college degree or equivalent, and/or 2+ years experience in sales or service, preferably in an insurance or brokerage setting
    • Strong customer and interpersonal skills, including written and oral communication and phone presentation
    • Experience with a CRM; preferably Microsoft Dynamics CRM
    • Able to obtain and maintain a state health insurance license
    • Must be results-orientated and goal driven PM17

Keywords: Carroll Enterprises, Inc., Worcester , Inside Sales Representative, Sales , Worcester, Massachusetts

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