Overnight Front Desk Agent - Full Time
Company: Sonesta International Hotels
Posted on: November 19, 2021
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with
guests and clients according to the Sonesta G.U.E.S.T.
Balance and audit room revenue, food and beverage revenue and
telephone revenue for accuracy; assist in the preparation of all
reports relevant to daily revenues.
Balance and audit all room tax charges, cashier reports, and guest
house accounts for accuracy.
Complete and transmit daily management/accounting reports with any
supporting documentation ensuring the accurate accounting of the
hotel revenues and expenses.
Prepare General Manager daily, weekly and month end reporting
Assist in the set up the complimentary breakfast service to include
hot and cold food service, juice and coffee stations, and all
Assist in the washing, drying, and folding of hotel laundry.
Act as the security point of contact during various times in the
Communicate with the Operations Manager to resolve accounting
discrepancies and to request or provide information.
Register guests, issue room keys, and provide information on hotel
services, room location, and Travel Pass rewards program. Answer
phones in a prompt and courteous manner.
Accurately process all cash and credit card transactions in
accordance with established procedures including but not limited to
posting all charges, completing cashier and other reports,
preparing deposit, and counting/ securing assigned bank.
May routinely book guest reservations for individuals and/or groups
that are requested either by phone or from within the hotel;
process cancellations, revisions, and information updates on
changes. Up-sell rooms where possible to maximize revenue.
Follow the overall seasonal demand reservation strategy as
communicated by the hotel management team with regard to room type
and length of stay pricing.
Promote teamwork and quality service through daily communication
and coordination with other shifts and departmental management.
Service the shoppe and the pour by ensuring guests receive the
service and products offered by the hotel. Follow all local laws
with regard to alcoholic beverage sales.
Ensure guest special requests are fulfilled and proper delivery of
guest services is delivered.
Issue, control and release guest safe-deposit boxes.
Comply with federal, state and local laws regarding health, safety,
and alcohol services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department
records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and
Problem solving, reasoning, motivating, organizational and training
Experience with Microsoft Office and Opera systems preferred.
Valid drivers license required.
Frequently standing up, bending, climbing, kneeling, and moving
about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.
We are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, or protected veteran status, or any
other characteristic protected by local, state, or federal laws,
rules, or regulations.
Keywords: Sonesta International Hotels, Worcester , Overnight Front Desk Agent - Full Time, Sales , Westborough, Massachusetts
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