Front Desk Customer Service Representative
Company: Goldfish Swim School Franchising, LLC
Posted on: January 15, 2022
Are you looking for a great gig where the work is actually fun?
Do you want to work somewhere you can get real job experience and
make a difference? Check out Goldfish Swim School! We're a rapidly
growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip
flops. We work in a 90-degree pool. We love our employees and
reward hard work with shout awards, gift cards and fun social
events! We offer paid training and flexible shifts that are perfect
for students or folks who want to grab extra hours without working
late nights. Even better? Due to the rapid growth of our school,
advancement opportunities exist for the right candidate. Benefits:
Leadership roles Flexible hours Great pay Valuable work experience
Increased social opportunities Future references/referrals
Requirements: Ability to work with children Excellent interpersonal
communication and organizational skills Ability to make sales calls
Ability to train staff members Must pass background examinations
(included with training) Job Title : Front Desk Customer Service
Representative Reports to : General Manager/Sales & Service Manager
FLSA Status : Non-Exempt Summary: Promotes quality customer service
and processes sales and registration transactions. Acts as the
first point of contact for potential and current Goldfish
customers, and is responsible for presenting a positive image for
the company. Duties and Responsibilities: Answers telephones,
responds to inquiries, takes messages and screens and directs phone
calls in a professional manner. Processes student registrations
using effective sales/customer service techniques. Schedules and
manages birthday/pool parties. Supervises private party staff.
Resolves customer concerns/complaints using a professional
approach. Assists members with purchases of merchandise and
vending. Greets parents and students as they report to the front
desk. Checks in students on the attendance tracking system.
Maintains cleanliness of the front desk area, Snack Shack area,
changing areas, restrooms and observation area. Monitors Snack
Shack area and provides guidance to Snack Shack staff. Checks
voicemail and email correspondence and responds in a timely manner.
Updates informational displays with accurate and timely promotions
and literature. Provides occasional administrative support for
management personnel, including the General Manager and Assistant
General Manager. Makes collection calls to resolve open account
problems. Prepares twice daily student lesson schedules for use by
instructors and management staff. Enforces safety rules and
regulations to prevent accidents. Administers first aid when
necessary. Fulfills other duties and responsibilities as assigned
by the Employer. Education/Experience: High school diploma or GED
required. Some college preferred. Two years previous customer
service and/or administrative office experience required.
Intermediate level computer skills required using Word, Excel and
other software systems. Prior experience training staff members
preferred. - Certifications and licenses : CPR, First Aid and AED
certification required. Willing to train. Work Environment: While
performing this job, the employee is exposed to heat and humidity
occasionally. Noise level is usually moderate. All associated
locations are independently owned and operated by a franchisee.
Your application will go directly to the franchisee, and all hiring
decisions will be made by the management of that franchisee. All
inquiries about employment at this franchise should be made
directly to the franchisee, and not to Goldfish Swim School
Keywords: Goldfish Swim School Franchising, LLC, Worcester , Front Desk Customer Service Representative, Sales , Milford, Massachusetts
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