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Client Services Representative 1

Company: Charles River Laboratories
Location: Shrewsbury
Posted on: January 15, 2022

Job Description:

For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.Job SummaryBasic Summary:Perform support functions for department management and staff in the preparation and coordination of study conduct. Provide tactical support for assigned site-specific service areas.Essential Duties & Responsibilities:

  • Serve as primary host and coordinate logistics for client site visits including but not limited to: client orientation, facility tours, room accommodations, airlines, ground transportation, conference rooms, catering, meal reservations and agendas (including scheduling appropriate facility personnel) as necessary.
  • Assist with preparation of marketing and client services presentations.
  • Assist with updating and maintaining applicable databases (Client Visit Tracking and Salesforce).
  • Assist with tracking SOWs and Amended Scope of Work.
  • Create and maintain department files up to date for revenue recognition.
  • Assist in coordination of scientific staff travel to sponsors.
  • Perform all other related duties as assigned.Job QualificationsQualifications:
    • Education: Associate's degree (A.A./A.S.) or equivalent in science, business or marketing related discipline. Bachelor's degree preferred.
    • Experience: 1-2 years customer service or related experience.
    • An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
    • Other: Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software.About Safety Assessment
      Charles River is committed to helping our partners expedite their preclinical drug development with exceptional safety assessment services, state-of-the-art facilities and expert regulatory guidance. From individual specialty toxicology and IND enabling studies to tailored packages and total laboratory support, our deeply experienced team can design and execute programs that anticipate challenges and avoid roadblocks for a smooth, efficient journey to market. Each year approximately 300 investigational new drug (IND) programs are conducted in our Safety Assessment facilities.

Keywords: Charles River Laboratories, Worcester , Client Services Representative 1, Sales , Shrewsbury, Massachusetts

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