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Customer Service Representative

Company: TransCore
Location: Auburn
Posted on: January 16, 2022

Job Description:

TransCore (TRN), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking full-time Customer Service Representatives to join our team in Auburn, Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZDrive MA & Pay By Plate MA Program.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Responsible for all types of customer account maintenance.
* Determines the accuracy of account information.
* Ensures all required information is provided for security, processes payments, and adjustments.
* Assists customers in understanding the E-ZDrive MA & Pay by Plate MA program.
* Ensures E-ZDrive MA & Pay by Plate MA customers' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Education: High school diploma or general education degree (GED) required.

Required Skills:

* Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
* Minimum of one year of customer service and data entry experience.
* Adapt quickly, efficiently, and positively to various projects assigned.
* Works well in a fast-paced, multi-task environment.
* Must remain professional under every circumstance with customers and staff members.
* Must maintain a good attendance record.

Keywords: TransCore, Worcester , Customer Service Representative, Sales , Auburn, Massachusetts

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