Part Time Customer Service Representative
Company: Tingley Electric Services, Inc
Location: Milford
Posted on: May 12, 2022
Job Description:
Job DescriptionAre YOU dedicated, committed, reliable and
looking for a FUN environment to work in? Tingley Home Services is
hiring for a Part- Time Customer Service Representative to join our
growing team! This is a part- time, year round, on-site position.
If you want to help lead, succeed and grow in a business, where
family is first, apply today!!The ideal candidate has a
customer-first mindset and aims to deliver high-quality service in
every customer interaction. This role is an integral part in our
company and the candidate must have a genuine "team spirit"
attitude! The Customer Service Representative will drive customer
satisfaction by being upbeat, helpful and positive in their
interactions with our customers. Responsibilities:
- Handle high volume of incoming calls and messages (30-50 calls
per day)
- Interact with customers by phone, email and social media
- Assess customer needs and schedule appointments, estimates and
assist with inputting payment information into ServiceTitan.
- Coordinate outgoing calls and rescheduling with efficiency and
a positive attitude
- Conduct follow up calls "happy calls" after service to confirm
customer satisfaction
- Work effectively with other departments re: customer
needs/issues
- Handle customer complaints, follow up calls and customer
satisfaction communication
- Follow communication procedures, guidelines and policies
- Other office tasks as assigned by management team
Qualifications and Skills:
- Recent call center experience is required! (HVAC or Electrical
industry is a PLUS!)
- Strong phone handling and active listening skills
- Ability to shift gears quickly and open to learning new
tasks
- Excellent communication skills, both written and verbal
- Possesses a high level of accountability, patience and
initiative
- Ability to multitask, prioritize and manage time
effectively
- Ability to work independently and within a team environment
effectively
- Ability to pass a criminal background check
- High school diploma/GED required TINGLEY'S LEVELS OF
EXPECTATION
- Having a positive attitude
- Being on time
- Being a team player
- Being energetic
- Being coachable
- Being prepared
- Having passion and showing effortWHAT TINGLEY HAS TO OFFER:We
offer a competitive salary and benefits packages!
- MA earned sick time
- Holiday pay
- Employee referral program
- Tingley's Self Improvement Fund
- Employee appreciation days
- Company events/ outings
- Company logo apparel
- Plenty of complimentary refreshments for the day (energy
drinks, granola bars, snacks and more!)About Tingley Home
Services:Tingley Home Services is locally owned and has been
providing residential electrical and HVAC services to the Boston
Metro West area since 2003. Our culture is all about teamwork,
community, growth, family, and pride. We want our team to get home
at a reasonable time, to enjoy the people and things they love, so
we avoid working nights and weekends. Powered by
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Keywords: Tingley Electric Services, Inc, Worcester , Part Time Customer Service Representative, Sales , Milford, Massachusetts
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