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Part Time Customer Service Representative

Company: Tingley Electric Services, Inc
Location: Milford
Posted on: May 12, 2022

Job Description:

Job DescriptionAre YOU dedicated, committed, reliable and looking for a FUN environment to work in? Tingley Home Services is hiring for a Part- Time Customer Service Representative to join our growing team! This is a part- time, year round, on-site position. If you want to help lead, succeed and grow in a business, where family is first, apply today!!The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This role is an integral part in our company and the candidate must have a genuine "team spirit" attitude! The Customer Service Representative will drive customer satisfaction by being upbeat, helpful and positive in their interactions with our customers. Responsibilities:

  • Handle high volume of incoming calls and messages (30-50 calls per day)
  • Interact with customers by phone, email and social media
  • Assess customer needs and schedule appointments, estimates and assist with inputting payment information into ServiceTitan.
  • Coordinate outgoing calls and rescheduling with efficiency and a positive attitude
  • Conduct follow up calls "happy calls" after service to confirm customer satisfaction
  • Work effectively with other departments re: customer needs/issues
    • Handle customer complaints, follow up calls and customer satisfaction communication
    • Follow communication procedures, guidelines and policies
    • Other office tasks as assigned by management team Qualifications and Skills:
      • Recent call center experience is required! (HVAC or Electrical industry is a PLUS!)
      • Strong phone handling and active listening skills
      • Ability to shift gears quickly and open to learning new tasks
      • Excellent communication skills, both written and verbal
      • Possesses a high level of accountability, patience and initiative
      • Ability to multitask, prioritize and manage time effectively
      • Ability to work independently and within a team environment effectively
        • Ability to pass a criminal background check
        • High school diploma/GED required TINGLEY'S LEVELS OF EXPECTATION
          • Having a positive attitude
          • Being on time
          • Being a team player
          • Being energetic
          • Being coachable
          • Being prepared
          • Having passion and showing effortWHAT TINGLEY HAS TO OFFER:We offer a competitive salary and benefits packages!
            • MA earned sick time
            • Holiday pay
            • Employee referral program
            • Tingley's Self Improvement Fund
            • Employee appreciation days
            • Company events/ outings
            • Company logo apparel
            • Plenty of complimentary refreshments for the day (energy drinks, granola bars, snacks and more!)About Tingley Home Services:Tingley Home Services is locally owned and has been providing residential electrical and HVAC services to the Boston Metro West area since 2003. Our culture is all about teamwork, community, growth, family, and pride. We want our team to get home at a reasonable time, to enjoy the people and things they love, so we avoid working nights and weekends. Powered by JazzHRdsZbkMAIiE

Keywords: Tingley Electric Services, Inc, Worcester , Part Time Customer Service Representative, Sales , Milford, Massachusetts

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