Sales and Service Manager
Company: WEBSTER FIVE CENTS SAVINGS BANK
Location: Worcester
Posted on: May 16, 2022
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Job Description:
POSITION SUMMARY: Serves as a member of the branch leadership
team, overseeing the sales and service culture designed to retain
and grow customer relationships. Leads sales and service team in
assessing customer needs and identifying solutions to assist them
in achieving their financial goals. Manages Relationship Bankers.
Adheres to bank policies, procedures, and regulatory requirements.
Emulates the Bank's defined Service Standards. Consistently
promotes and provides outstanding sales and service to customers in
a courteous, professional, and friendly manner.
Principal Responsibilities:
NOTE: This position description reflects management's assignment of
essential functions; it does not prescribe or restrict the tasks
that may be assigned.
MANAGEMENT RESPONSIBILITIES: Manages Relationship Bankers.
REQUIRED SKILLS: Excellent interpersonal and communication skills.
Strong relationship building skills in a needs-based sales and
service environment. Proficient in retail branch operations. Solid
understanding of consumer and business banking deposit and lending
products. Exhibits sound judgement and displays an enthusiastic
spirit. Strong attention to detail and ability to multi-task.
Proficient in Microsoft Office Suite and banking software
applications. Ability to learn and adapt to new information and
technology platforms. NMLS license.
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Work is often performed in
an office environment, with frequent interruptions. Ability to
remain in a stationary position, move inside and outside the
workplace, operate a computer, and exchange information.
Occasionally required to move coin of approximately 50lbs. Must be
able to positively discern and identify an individual. Willingness
to work flexible schedules, including weekend and evening work.
Required to travel locally.
MINIMUM EDUCATION: Associate degree in related discipline or
equivalent years of experience.
MINIMUM PRIOR EXPERIENCE: 4-6 years in related banking operations
experience and supervisory experience
Webster Five is an equal opportunity employer. We are committed to
fostering and championing a culture of inclusion, equity, and
diversity. Accommodations are available for applicants with
disabilities.
To apply please visit:
https://www.web5.com/about-us/our-story/our-careers/
Keywords: WEBSTER FIVE CENTS SAVINGS BANK, Worcester , Sales and Service Manager, Sales , Worcester, Massachusetts
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