Sales Order Administrator
Company: Headwall Photonics Inc.
Location: Bolton
Posted on: May 16, 2022
Job Description:
Job DescriptionSales Operations AdministratorHeadwall Photonics
is a leading designer and manufacturer of complete spectral
instrumentation solutions for remote sensing, industrial machine
vision, and government/defense markets. With a worldwide base of
end-user and OEM customers, Headwall enjoys a market leadership
position through the design and manufacture of spectral solutions.
The Company is headquartered in Bolton, Massachusetts and has sales
offices and partners around the globe. The Sales Operations
Administrator position is a key role in ensuring that our customers
are delighted. The candidate will be a critical interface between
Sales & Operations to ensure that sales orders are placed,
scheduled, and documented. Roles & Responsibilities:
- Demonstrate superior customer service skills, embodying
necessary customer-related attributes of responsiveness, and
knowledgeable support
- Coordinate order administration function to ensure accurate
entering, scheduling, and order administration of customer sales
data into Headwall's CRM and MRP systems
- Issue Order Acknowledgements and coordinate customer pull-in
requests and delay notifications
- Generate invoices and coordinates with accounting team
- Support OEM Account Managers in estimating renewal contract
dates based on consumption rates
- Ensures that all requirements are met and tracked in order to
allow a sales order to ship out the door; i.e., Licenses, End User
Statements, Export Docs, Credit Card Payments, Letter of Credits,
Wire transfers
- Adhere to Headwall's Export Policy Manual and track export
documentation
- Proactively support the domestic and international sales teams
throughout the sales process
- Resolve sales order issues and/or escalate as needed to ensure
prompt and accurate resolution
- Recommend and implement improvements in order administration
process and procedures
- Any additional functions of supporting the sales team that may
arise as the business evolves
Skills & Competencies:
- Strong attention to detail is required
- Ability to work both collaboratively with cross-functional
teams and autonomously as a motivated self-starter
- Proficiency in use and interpretation of data from a CRM
system
- Experience using and interpreting data from an MRP system
- Proficiency in MS Office and Virtual Meeting applications
required
- Excellent written and verbal communication skills
- Customer service oriented
- Must be detail-oriented, organized, and flexible to shifting
priorities
- rossAbility to multi-task and thrive within a growing
organization in a dynamic technology sectorLocation: Bolton,
Massachusetts, USAOther: Headwall is an Equal Opportunity
Affirmative Action Employer and does not discriminate on the basis
of race, religion, color, sex, gender identity, sexual orientation,
age, non-disqualifying physical or mental disability, national
origin, veteran status, or any other basis covered by appropriate
law. All employment is decided on the basis of qualifications,
merit, and business need. We are an official Affirmative Action
Program employer. Headwall encourages any United States citizen and
others who are authorized to work in the United States to apply for
these positions. Due to export restrictions, the candidate must be
a US Citizen or Permanent Resident.No agencies, please.
Keywords: Headwall Photonics Inc., Worcester , Sales Order Administrator, Sales , Bolton, Massachusetts
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