Sales Order Administrator

Company: Headwall Photonics Inc.
Location: Bolton
Posted on: May 16, 2022

Job Description:

Job DescriptionSales Operations AdministratorHeadwall Photonics is a leading designer and manufacturer of complete spectral instrumentation solutions for remote sensing, industrial machine vision, and government/defense markets. With a worldwide base of end-user and OEM customers, Headwall enjoys a market leadership position through the design and manufacture of spectral solutions. The Company is headquartered in Bolton, Massachusetts and has sales offices and partners around the globe. The Sales Operations Administrator position is a key role in ensuring that our customers are delighted. The candidate will be a critical interface between Sales & Operations to ensure that sales orders are placed, scheduled, and documented. Roles & Responsibilities:

• Demonstrate superior customer service skills, embodying necessary customer-related attributes of responsiveness, and knowledgeable support
• Coordinate order administration function to ensure accurate entering, scheduling, and order administration of customer sales data into Headwall's CRM and MRP systems
• Issue Order Acknowledgements and coordinate customer pull-in requests and delay notifications
• Generate invoices and coordinates with accounting team
• Support OEM Account Managers in estimating renewal contract dates based on consumption rates
• Ensures that all requirements are met and tracked in order to allow a sales order to ship out the door; i.e., Licenses, End User Statements, Export Docs, Credit Card Payments, Letter of Credits, Wire transfers
• Adhere to Headwall's Export Policy Manual and track export documentation
• Proactively support the domestic and international sales teams throughout the sales process
• Resolve sales order issues and/or escalate as needed to ensure prompt and accurate resolution
• Recommend and implement improvements in order administration process and procedures
• Any additional functions of supporting the sales team that may arise as the business evolves
  
  Skills & Competencies:
  • Strong attention to detail is required
  • Ability to work both collaboratively with cross-functional teams and autonomously as a motivated self-starter
  • Proficiency in use and interpretation of data from a CRM system
  • Experience using and interpreting data from an MRP system
  • Proficiency in MS Office and Virtual Meeting applications required
  • Excellent written and verbal communication skills
  • Customer service oriented
  • Must be detail-oriented, organized, and flexible to shifting priorities
  • rossAbility to multi-task and thrive within a growing organization in a dynamic technology sectorLocation: Bolton, Massachusetts, USAOther: Headwall is an Equal Opportunity Affirmative Action Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We are an official Affirmative Action Program employer. Headwall encourages any United States citizen and others who are authorized to work in the United States to apply for these positions. Due to export restrictions, the candidate must be a US Citizen or Permanent Resident.No agencies, please.

Keywords: Headwall Photonics Inc., Worcester , Sales Order Administrator, Sales , Bolton, Massachusetts