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Customer Service Representative

Company: Health Plans Inc
Location: Westborough
Posted on: June 24, 2022

Job Description:

Job Description*** $750 Sign On Bonus***Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, then HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can't wait to meet you. What we doHPI is unique. A respected industry leader that's been serving customers for over 40 years, we're known for our innovation and growth. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you'll contribute to ideas that make a real difference for employers and employees nationwide. There isn't a challenge we won't accept and we're looking for people who have a passion to take it on. Not just a job—a mission. What you'll doWe're looking for positive and upbeat individuals who are looking to join an industry-leading organization during a time of exciting growth. The position provides an excellent opportunity to make a positive impact. Customer Service Representatives have an opportunity for growth within the organization by gaining exposure to all business areas. In this role, you'll also:

  • Serve as a positive team member working toward a common company goal
  • Meet department standards and expectations for quality and production
  • Efficiently leverage tools and technology to support resolution of issues
  • Work with partner departments to resolve customer issues
  • Actively participate in and support the learning processThe ideal candidate has:
    • A High School Diploma or equivalent
    • 1 – 2 years' prior customer service using multiple computer systems
    • The ability to work independently and as part of a team
    • The ability to prioritize tasks, work within timeframes and meet deadlines, while being self-motivated, detailed and organized
    • The capacity to recognize and maintain confidentiality
    • The aptitude to communicate in a professional and pleasant manner Why choose us?
      • Our space is a reflection of who we are—innovative, open and collaborative.
      • Love to get creative? We do too. Let the juices flow and brainstorm in one of our team break-out rooms.
      • We think feeling your best is an important factor in producing great work, so we embrace a "smart casual" dress code and work at ergonomic desks.
      • Need to reenergize? Take a break to chat in the onsite café, go for a walk on one of the beautiful trails in our office park, or get in a quick workout at one of the campus gyms.
      • We offer our employees incredible health coverage, a 401(k), employer-paid disability, EAP, hybrid work arrangements (depending on the position), and quarterly bonuses.
      • We're a people-first company and value giving back to our community. Ask us about our employee mini-grant program and volunteer opportunities. So, think you want to join the HPI team? We hope to hear from you! You can read more about us at hpitpa.com/about-us/careers/ EEO/AA/M/F/Vet/Disability Employer

Keywords: Health Plans Inc, Worcester , Customer Service Representative, Sales , Westborough, Massachusetts

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