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Lead Engineer, Customer Technical Sales Support

Location: Worcester
Posted on: August 6, 2022

Job Description:

As part of National Grid s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Lead Engineer, Customer Technical Sales Support in Waltham, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

To provide energy engineering expertise and oversight for the assessment and development of installation solutions for customer energy measures, facilities, programs and technologies in order for National Grid to support meeting its growth and energy efficiency (EE) goals.

Key Accountabilities

  • Coordinate internal and external resources assigned to perform technical assistance studies, commissioning analysis and reports in order to ensure timely availability information and data necessary to develop effective energy efficiency programs and services as well as all renewable type resources.
  • Analyze and evaluate developments in gas and electric technologies from a wide range of data sources in order to: enable analysis of key themes and trends, identify how different scenarios may impact the business and to deliver strategies for integrating cost effective energy efficient technologies into current projects. Primary focus on gas technologies.
  • Conduct technical reviews and maintain systems and procedures to support the design of solutions that enhance National Grid s energy efficiency and load management programs.
  • Draw up technical requirement specifications to support senior management in defining energy efficiency and load management technology plans and strategies to enhance business performance.
  • Develop and maintain effective relationships with the technical support team, account prospecting, inside and outsides sales, energy product and program management teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of energy efficiency measures for customers.
  • Oversee the work of internal and external resources in delivering complex and custom designed energy efficiency programs to ensure successful implementation and the highest levels of customer satisfaction.
  • Manage the day to day relationship with external vendors, contractors and consultants including interpretation and application of established contractual agreements and service level agreements to ensure adherence to standards and best outcomes for National Grid.
  • Work with the Manager to negotiate contracts with external vendors, contractors and consultants including standards of work and levels of service to ensure best value for National Grid.
  • Utilize established financial systems to track EE and Operations & Maintenance budgets in order to ensure the group meets its financial obligation to the company.
  • Translate energy efficiency objectives into clearly defined business cases, costs or schedules in order to support achievement of the company s gas and electric energy efficiency goals.
  • Challenge existing policies, procedures and technologies and continuously seek ways to do things better in order to ensure the technical support team s delivery of highest quality customer service in a cost-effective manner and drive greater efficiencies for the business.
  • Provide technical guidance, support and coaching to others in order to share knowledge and increase understanding of National Grid s energy efficiency programs and services.
  • Lead, motivate and develop a team of technical support staff, prioritize work and allocate resources in order to ensure energy efficiency programs and services are delivered in line with expectations and business objectives.

    Supervisory/Interpersonal- Experience Required
    • Good leadership and relationship skills.

      • Bachelor s degree in mechanical/ electrical engineering, other related science or technology discipline or equivalent work experience. PE & CEM certification preferred. and 7+ years of experience.
      • Good knowledge of high performance building design practices, standards and codes, with prior experience in performing building design reviews and working successfully with consulting engineers and contractors.
      • Understands the importance of procedures and standards of working and demonstrates the ability to give directions or demonstrations with clear reasons and rationales.
      • Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.
      • Understands and identifies training or developmental needs of others and has the ability to design and establish new programs of work to support them.
      • Experience of managing the work of a technical unit and demonstrates taking specific actions to enable the team to function efficiently and effectively.
      • Demonstrates strong interpersonal skills including human resource management, negotiations and communications. Lets people affected by a decision know what s happening and is able to clearly articulate reasons for a decision.
      • Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.g. taking action to avoid future crisis or create opportunities to improve existing practices.
      • Support and be part of a team environment. Be a leader for technical EE items that may arise with the National Grid customer base Capability Requirements:
        • Analytical Thinking: Sees multiple relationships, identifying several likely causes or consequences of a situation and the effect on organizational growth and energy efficiency.
        • Information Seeking: Assesses and develops solutions by digging deeper, asking probing questions and challenging initial responses from different sources.
        • Impact and Influence: Uses direct persuasion to influence others, using basic data, logic, solid business case and analysis.
        • Customer Orientation: Takes personal responsibility for providing installation solutions, providing technical input, correcting problems promptly and undefensively and communicating customer expectations to monitor delivery and satisfaction.
        • Attention to Detail: Monitors quality of others work, checks to ensure procedures are followed to ensure that the technical input being provided is accurate and adds value.
          More Information

          This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

          National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Worcester , Lead Engineer, Customer Technical Sales Support, Sales , Worcester, Massachusetts

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