Client Services Representative

Company: BNY Mellon
Location: Westborough
Posted on: November 25, 2022

Job Description:

Company: Bank of New York MellonPosition: Client Service RepresentativeLocation: hybrid 2-3 days onsite, 4400 Computer Drive Westborough, MA 01581Shifts: Mon-Fri 10:30am-7pm*mandatory training first 2 weeks Mon-Fri 9am-5pmPay: $18-$20/hrDuration: 12-month contract, likely extensions or conversionStart Date: 11/28/22 Requirements:High school diploma or GED1-2 years of call-centric customer or client services experienceFinancial services or banking industry experienceExcellent written and verbal communication skillsAbility to efficiently follow processes and problem solve in real timeExtremely reliable and consistent
Plusses:Additional degreesExcel skills
Day-to-day:

• Insight Global is seeking experienced Client Service Representatives for our international fortune 500 banking partner in Wilmington, DE to join their Banking Transaction Services team. The Representative will be responsible for providing banking transaction support and account guidance to customers and clients both domestically and internationally on a daily basis through phone interaction, research, and data analysis and entry that encompasses problem resolution and account transaction processing in a time sensitive manner. Inquiries relate to the division's services that include bank account processing, debit card transactions, investment processing, retained assets, demand notes, and other banking products for various customers, clients, employees, and corporations ranging from mid-size to the Fortune 500 level. Providing product knowledge and technical assistance may also be necessary and will be covered during training. Avaya and various other internal banking and client relationship software will also be used.

Keywords: BNY Mellon, Worcester , Client Services Representative, Sales , Westborough, Massachusetts