Customer Service Representative ($20 PH starting)
Company: SPECTRUM
Location: Worcester
Posted on: March 15, 2023
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Job Description:
THIS IS ON SITE AT OUR 95 HIGGINS STREET, WORCESTER, MA. CALL
CENTER.
HOURS AROUND 12-8:30PM AND WILL INCLUDE AT LEAST 1 WEEKEND DAY. 40
HOURS PER WEEK.
Must be able to train first 13 weeks, Tuesday-Saturday from
12-8:30pm.
At a Glance
Full-time entry-level to mid-level customer service role
troubleshooting and resolving technical cable and video service
issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a
variety of services and equipment. Video Repair Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on
customer interactions.
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Who are you?
No matter your background, our training program can put you ahead
of the curve on all the latest Spectrum video technology. We'll
help you develop the skills to get comfortable in your role. Your
dedication and resourcefulness, paired with the strength of our
leading suite of video products, keep video services flowing
smoothly and customers satisfied. Your attention to detail is
essential; you'll keep a record of actions taken and create
documents that ensure your customers' service histories are
available for future Representatives. All of this creates and
maintains positive customer experiences. If you're ready to learn,
this is a role with a lot of potential.
What is the Video Repair Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Video Repair
Representatives make a real difference to customers and the
company, providing over-the-phone video support and repair services
that keep people connected. You'll have advanced diagnostic tools
to help you address technical inquiries and get services running
smoothly, talking customers through fixes you can make together. If
an issue calls for extra attention, bring in additional internal
support and field technicians to get things back on track.
Understanding the products and your customers' sense of urgency
will help you create a satisfying customer experience.
It's all about learning and growing.
This may be new for you, but the journey is all mapped out. There's
a lot to learn, and our thorough, fully paid training can make you
an authority on Spectrum's industry-leading Video products and
services in about a month. After that, you'll be ready to identify
issues with customer-facing systems and troubleshoot like a pro.
The industry moves quickly; to stay on top of it, we provide
training updates to keep you current on our newest products,
services, and upgrades so you'll be ready for any question that
comes your way. One-on-one time with department leaders and
additional support give you everything you need to create a
streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Take your first
step toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Video Repair Representative
are:
Now that you know a little more about us, why not apply now? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
CRP113 331605 331605BR
Keywords: SPECTRUM, Worcester , Customer Service Representative ($20 PH starting), Sales , Worcester, Massachusetts
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