Customer Service Representative

Company: Milton CAT
Location: Milford
Posted on: March 16, 2023

Job Description:

Customer Service Representative



Job Locations

US-MA-Milford






ID

2023-4320



Category

Office and Administrative Support



Type

Full-Time (FT)






































Overview









Milton CAT is seeking a Customer Service Representative (CSR) for our Milford, MA location. This position will be responsible for greeting customers, answering incoming phone calls, directing customers and calls to the appropriate associates as well as solving customer inquiries. The perfect candidate will be highly organized, have the ability to provide an exceptional customer experience and work in a fast-paced environment. Note: Weekend availability is required













Responsibilities

• Greet all customers and incoming calls with high energy and in an engaging manner
• Answer inquiries and direct customers and calls to the appropriate associates
• Assist in expediting and locating orders, research missing/wrong orders
• Assist with cleaning and the organizing the parts pick-up, kiosk and dock area
• Assist in processing core returns, new part returns and warranty part returns
• Assist Parts Counter Reps with customer purchases and process payments for orders
• Process electronic orders including eBiz, PartsStore and PCC
• Order, sell and maintain accurate inventory of CAT merchandise and apparel
• Assist other departments as needed to quote customers on services and parts
• Work on other projects as assigned by the Supervisor/Manager
  
  
  
  
  
  
  
  
  
  
  
  
  
  Qualifications
  
  
  
  
  
  
  
  
  
  
  Strong customer service skills, retail experience a strong plusPleasant phone voice, good energy, "smiles" through the phoneExcellent organizational/administrative skills with an ability to multitaskFast-paced, highly driven, ability to work under pressureSolid with technology, able to grasp new technology quicklyWorks with a sense of urgency and with minimal supervisionStrong communication skills, articulate This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

Keywords: Milton CAT, Worcester , Customer Service Representative, Sales , Milford, Massachusetts