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Member Service Representative

Company: Express Employment Professionals
Location: Worcester
Posted on: May 15, 2024

Job Description:

Our client in Worcester has several IMMEDIATE openings for experienced medical insurance *Member Service Representatives* to provide high-quality customer service to medical office staff, clients and plan sponsor representatives. The *Member Service Representatives* will handle inbound calls and inquiries, process claims, and accurately document communications. Previous customer service experience required, ideally with dental claims or dental office billing. Multilingual is a plus. This is a direct-hire, hybrid position requiring a minimum of two days in the office.*Pay Rate*: $50,000 per year*Hours*: Full time, Monday through Friday / Day shift / Hybrid*Benefits include*: Medical, dental and life insurance, 401K, short and long term disability, paid holidays and PTO, FSA and Employee Assistance programs*Member Service Representative Responsibilities:* Handle inbound phone calls, faxes and e-mails from doctors offices and plan sponsor representatives Respond to claim and eligibility inquiries from subscribers, doctors and plan sponsors in a timely and professional manner Process dental claims and claim corrections Clearly and accurately document all communications in computer system Learn and maintain knowledge of insurance plan designs, exclusions, limitations and exceptions for clients Meet productivity and quality objectives*Member Service Representative Requirements:* Previous customer service experience with insurance claims and medical billing Knowledge of dental billing and terminology and CDT codes a plus Strong customer service and communication skills, able to tactfully handle difficult conversations Quick and accurate data entry skills Must be able to prioritize and manage workflow and meet deadlines Comfortable with Microsoft Office and CRM/database softwarePlease include resume with application. Call (774) 501-1692 for more information.Apply through Indeed or at www.expresspros.com/tauntonfallriverma/#IND123Job Type: Full-timePay: $50,000.00 per yearSchedule:* Morning shiftExperience:* Customer service: 1 year (Preferred)Work Location: In personby Jobble

Keywords: Express Employment Professionals, Worcester , Member Service Representative, Sales , Worcester, Massachusetts

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