Customer Success Manager
Company: LNS Research
Location: Cambridge
Posted on: April 7, 2026
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Job Description:
About LNS: It is an exciting time to join LNS Research. We are a
mission and vision-driven firm, focused on advising COOs and their
teams to achieve transformational performance improvements in
industrial safety, quality, productivity, and sustainability . We
are seeking an Customer Success Manager to join our Sales
department. We offer a 100% remote work environment, an outstanding
benefits package, and a team of personable and professional
colleagues who will value and support your work. In this role,
reporting to the Commercial Leader , you will be able to take pride
in contributing directly to our organization’s growth , the success
of our clients , and putting your own stamp on our sales and
business growth initiatives. Our Customer Success Manager will own
client engagement, utilization, and value realization, ensuring
clients fully leverage LNS Research through structured engagement
tied to business outcomes . You will: Be a core member of the Sales
Team Work closely with the different functional leaders at LNS
Research Primary Responsibilities Execute a structured onboarding
process for new advisory clients to ensure rapid time-to-value Own
client retention outcomes and drive renewals in partnership with
Industry Principals Close defined add-on engagements including
strategy days, event sponsorships, and speaking engagements
Collaborate with Industry Principals and the analyst team on
account strategy and sales alignment Serve as the internal voice of
the customer, channeling client feedback to the research and events
team Capture customer quotes, testimonials, and case studies for
use in marketing and sales collateral Recruit customer speakers and
drive industrial customer attendance at LNS flagship event Required
Skills and Competencies Strong understanding of manufacturing
and/or supply chain operations . Outstanding critical thinking and
strategic planning skills . Positive, high-activity, team-based
individual. Proven abil i ty to recognize unspoken client needs and
convert those insights to opportunities Ability to engage, and
manage C-level and senior-level relationships with peer -to-peer le
v el confidence within large multinational companies. Strong
computer proficiency in M icrosoft 365 products, including
PowerPoint, as well as CRM, web conferencing services, and
efficiency in email and internet applications. Proficiency with
using AI Tools in daily work execution Strong professional written,
verbal , and presentation skills . Education and Experience Proven
customer success experience with the proven ability to drive renew
al through engagement Minimum of 2-4 years experience in
client-facing, account management, or customer success roles Prior
experience in an advisory, research, or professional services firm
preferred Experience managing a defined book of business with
retention accountability Bachelor ’s degree Along with a flexible
and supportive culture, we have some great benefits and perks for
our employees: Medical, Dental & Vision coverage Participation in
company option plan Company Paid Life Insurance Short- & Long-Term
Disability coverage 401(k) with Company Match Flexible Spending
Account Company Paid Tele-Heath Program Flexible PTO with 11 paid
Holidays Employee Assistance Program Employee Perks Discount
Program Flexible and supportive working environment This is a
virtual role. Candidates must be in the USA only. Minimal travel,
as business needs require. Compensation will be commensurate with
experience. LNS Research is an Equal Employment Opportunity
employer that values the strength diversity brings to the
workplace. To learn more about LNS and its products and services,
visit our website at: www.lnsresearch.com
Keywords: LNS Research, Worcester , Customer Success Manager, Sales , Cambridge, Massachusetts
