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Company: UMASS Memorial Medical Center
Location: Worcester
Posted on: December 8, 2018

Job Description:

Requisition #: 183866

Title: Client Services Representative

Department: Hospital Lab Support

Grade: TEC6

Posting Date: August 28 2018

Status: Non-Exempt

Shift: Days

Union: UFCW

Hours: 8

Shift Length: 8 hours

Location: UMass Memorial Medical Center - University Campus


Every Saturday and Sunday 8:30am -12:30pm.

May be expected to travel to different campuses if needed.

UMass Memorial Medical Center is the region's trusted academic medical center, and part of the UMass Memorial Health Care system. We are committed to improving the health of people in Central Massachusetts through excellence in care, comprehensive health services, teaching and research.

Position Summary:

Under the direction of the Manager and Supervisor of Customer Service performs a variety of administrative duties including: dissemination of results, answering questions regarding specimen requirement, specimen collection procedures, turn-around times, and coordinating the delivery of electronic and paper reports.

Position Qualifications:

Equivalent to a high school diploma plus 1-3 years of additional training or experience in clinical laboratories, or physician office setting preferred. Lab-testing knowledge, familiarity with medical terminology, excellent PC skills, and excellent customer service preferred. Sales, medical or non-medical call center experience preferred.

Major Responsibilities:

Handles customer contact received by telephone regarding specimen requirements, turn-around times, results, specimen collection procedures, requested changes in testing, verification of test orders, and nursing home and home draw requests.

Provide accurate, courteous, and timely communication with our customers.

Initiates customer contact to communicate results for critical values, custom calls, STAT, and customer request call and/or fax testing, and test cancellations. Enters the actions performed into the computer system upon completion as necessary.

Processes the mailing of paper reports via local and remote printer via Laboratory Information System and other laboratory departments.

Receiving and relaying scheduling from patient care providers regarding PTH Turbo testing and communicates patient information and DOS to Chemistry Department via email.

Receives requisitions requests fro laboratory supplies from clients and transmits information for filing.

Receives request for STAT courier services and communicates information to the contracted courier service and documents into the computer system.

Ensures compliance with all laboratory quality and safety policies.

Complies with established departmental policies, procedures and objectives.

Attends variety of meetings, conferences, seminars as required or directed.

Demonstrates use of Quality Improvement in daily operations.

Complies with all health and safety regulations and requirements.

Respects diverse views and approaches, and contributes in maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Keywords: UMASS Memorial Medical Center, Worcester , CLIENT SERVICE REP, Sales , Worcester, Massachusetts

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